Returns & Refund Policy
At Mi El Salvador Pupusas, your satisfaction is our priority. All our dishes are freshly prepared and made with authentic flavor.
When Refunds May Be Issued
Refunds may be considered for food that is defective or has a quality issue, such as food that is spoiled or improperly prepared.
How to Request a Refund
Please contact us within 24 hours of receiving your order to report a food quality issue.
Phone: 347-463-9170
Email: mielsalvadorstore@gmail.com
Please provide your order details and explain the issue. Approved refunds will be issued to the original payment method. Processing typically takes 3–7 business days.
Non-Refundable Situations
Refunds are not available for:
- Changes in personal preference after receiving your order.
- Cancellations made after food preparation has started.
- Incorrect delivery information provided by the customer.
Catering Orders
Catering deposits may be non-refundable if cancellation occurs after food preparation has started or ingredients have been purchased specifically for the order.
Contact Us
If you have questions about our returns or refunds, please contact us:
Mi El Salvador Pupusas
5716 5th Avenue, Brooklyn, NY
Phone: 347-463-9170
Email: mielsalvadorstore@gmail.com